Senior Reconciliation Advocate (6a-3p CT)

About this Opportunity:
As a Senior Reconciliation Advocate, you will be responsible for retrieving electronic transaction and position files from various data providers and maintaining the data integrity in the various client databases for Orion. This position is responsible for resolving issues and ensuring the client database reflects accurate and up-to-date information. As we continue to evolve and live our Orion values, we are looking for someone to grow with us.

For External Candidates:
Candidates must work in-office at one of the following locations for at least 3 days per week: Omaha, NE.

For Internal Candidates:
All internal employees, regardless of their current work arrangement (remote or in-office), are encouraged to apply.

In this role, you'll get to:

• Run audit reports within client databases to inspect data and fix exception reports as needed

• Monitor and reconcile scrub audits across Orion customer databases

• Compare and evaluate data within electronic system against electronic files

• Audit performance runs on client accounts highlighting unusual performance numbers; reviews and remedies all data issues discovered

• Retrieve and import prices for mutual funds, stocks, bonds, and variable annuities on a daily basis.

• Retrieve and import transactions for all downloaded accounts

• Maintain a list of daily and weekly downloaded accounts for each database

• Maintain and verify correct share balances by running balance checks (on a daily and monthly basis) and makes corrections to accounts, as needed

• Monitor close of business day interface job schedules

• Utilize various alternatives and troubleshooting methods to fix issues found during audit reports within client database

• Respond to all client questions and issues received in a complete and quick manner and acts as single point of contact for assigned clients

• Analyze client requests and deduce and explore possible solutions or forward request on to appropriate department following-through until resolution

• Train advisors on Orion system technology capabilities available by completing one-on-one sessions

• Counsel advisors regarding best practices, policies and procedures, as well as providing advice on how to handle situations encountered or requests

• Provide assistance in growing business with client by highlighting additional features which would benefit clients overall package offering

• Process and confirm reconciliations on positions, transactions, prices, corporate actions and cost basis for Midland National Trades, IMA and Midland National Prices at close of business day

• Ensure accuracy and timeliness of data

• Run maintenance programs as needed or requested

• Process multiple transaction and position files related to fund balances or assets held nightly

• Provides training and assistance in troubleshooting complex reconciliation issues/case requests to newer employees and colleagues on a regular basis

• Seeks out cases assigned to other team members in order to assist and help resolve the case.

• Provides secondary training for new hires and existing team members in addition to training by Senior Reconciliation Advocate.

We're looking for talent who:

• Has met all requirements from level I and II.

• Has all currently available Data Reconciliation Ascent courses and quizzes completed.

• Have at least one year of experience in a Reconciliation Advocate role with 80%+ overall production (meeting 12-month reconciliation benchmark expectation and exceeding casework expectations).

• Consistently operates with a reconciliation workload of 125%+ of respective reconciliation teams benchmark for accounts.

• Consistently exemplifies Orions core values.

• Has minimum of a high school diploma and prefer bachelors degree in Business Administration or related field

• Obtain Orion Industry Certification

• Owns and manages relationships with stakeholders directly and work effectively with people at all levels in an organization

#LI-AP1

#LI-Onsite

#LI-Hybrid

Salary Range:

The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parentalleave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.

About Us

At Orion, we achieve our best work when we support one another, staying personally accountable to each other and the clients we serve. We create a welcoming environment where everyone is respected, valued, and heard. Our commitment to create raving fans ensures we consistently exceed client expectations. Thinking differently is in our DNAwe innovate always, push boundaries, and reject the status quo to deliver transformative outcomes. Together, we support one another and see it through to success, driving our collective achievements and those of our clients.