PRIMARY RESPONSIBILITES:

Endorse and comply with all Standard Heating and Air Conditioning’s Safety policies and initiatives.
Support and encourage an Employee Owner culture.
Assist with incoming calls; schedule appointments.
Assist with outbound calls.
Assist with dispatching technicians as needed.
Work with Customer Service Manager to ensure proper customer support is being delivered.
Compiling data and reviewing reports as assigned.
Ensure service agreement schedules are maintained in accordance with the contract requirements and customer expectations.
Commercial Service agreement renewals and tracking.
RES Service Agreements NEW communications.
60 Day+ COM Collections.

Support technicians with bids/quotes while they are on site.
Review WO for billing material & labor.
3^rd party contact for operations.
Orders filters for maintenance calls.
Schedules lifts as needed.
Process warranty parts, new and unused parts.

Additional duties or responsibilities as assigned.

QUALIFICATIONS:

Prior experience in a customer service or administrative role, preferably in HVAC or a service-related industry.
Strong communication skills – both verbal and written – with the ability to handle calls professionally and clearly.
Detail-oriented with strong organizational and multitasking abilities.
Ability to learn and navigate company-specific software quickly.
Professional and courteous with customers, technicians, and coworkers at all times.
Strong problem-solving skills and the ability to remain calm and helpful under pressure.

It is the policy of Standard Heating and Air Conditioning, as an equal opportunity employer, to attract and retain the best qualified candidate available, without regard to race, color, religion, natural origin, gender, sexual orientation, age, disability or veteran status.

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